Every marketplace transaction is protected. If an item doesn't arrive or isn't as described, we hold the payment in escrow until resolved. Citizens always come first.
Open Dispute
My Disputes
How It Works
Which order?
Reason
Item not received
Not as described
Damaged / broken
Wrong item sent
Seller unresponsive
Other
Describe the issue
Evidence (optional but recommended)
📎
Tap to add photos or files
Screenshots, photos, receipts
Preferred resolution
Full refund
Partial refund
Re-send item
Mediation
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No eligible orders
Disputes can only be opened on marketplace orders within 30 days of purchase.
UNDER REVIEW
Vintage Camera — Item not received
Order #MKT-1834 · Opened 3 days ago
✓
Opened
✓
Evidence
⚖
Review
4
Resolved
Amount in escrow
45 INDX
RESOLVED ✓
Handmade Jewellery — Not as described
Order #MKT-1102 · Resolved 2 weeks ago
✓
Opened
✓
Evidence
✓
Review
✓
Resolved
Refunded
12 INDX ✓
🛡️ How Buyer Protection Works
1
Escrow protection: Payment is held in a smart contract escrow when you buy. The seller only receives funds when you confirm receipt.
2
Open a dispute: If something's wrong, open a dispute within 30 days. Describe the issue and upload evidence.
3
Seller responds: The seller has 72 hours to respond with their side of the story and any counter-evidence.
4
Mediation: If buyer and seller can't agree, a Wisdom Score 75+ community mediator reviews the case and decides.
5
Resolution: Escrow is released — either to the buyer (refund) or seller (payment) — based on the outcome. All on-chain, transparent.
⏱ Resolution Timeframes
Seller response: 72 hours
Mediation review: 5 business days
Refund processing: Instant (on-chain)
⚠️ Abuse Policy
False or malicious disputes reduce your Wisdom Score. Repeated abuse results in account suspension. IN$DEX protects both buyers AND sellers.
Dispute #MKT-1834
Status
Under Review
Issue: Item not received. Tracking shows delivered but parcel was not at address. Attempted to contact seller — no response after 48 hours.
⚖️ Mediator assigned: priya.IN$DEX (Wisdom 88). Expected decision within 3 business days.
Evidence submitted
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💬
🛡️
Dispute Opened
Your payment is held safely in escrow. The seller has 72 hours to respond.